$150 or Above gets FREE SHIPPING (US Only)
Cart 0
$150 or Above gets FREE SHIPPING (US Only)
Cart 0

Replacement & Refund

Customer service is our #1 priority and we want you to be happy with your purchase! If your product is defective or not described, don’t hesitate to send us an email at  cs@customuni.com and we’ll make it right by offering you a replacement or refund.

Please be reminded that our policy lasts 30 days for replacement/refund request only since you receive your package. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund. 

At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement FREE OF CHARGE.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

  • Significantly different from the description or the preview shown to you
  • Damaged due to the fault of our factory or the carrier
  • Not what you ordered

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

NOTE:

  • We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
  • We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
  • Incorrect selection of sizes, designs, colors, etc.
  • Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)

So please review your order carefully before you check out to ensure your order is correct.

To file a claim, please send us an email to cs@customuni.com and include the following information (this is a must):

  1. Order number
  2. Video/ photo of the defective product

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

HOW DO I CHANGE OR CANCEL MY ORDER?

If you change your mind about your purchase, please sending us an email to cs@customuni.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified. 

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.