$150 or Above gets FREE SHIPPING (US Only)
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$150 or Above gets FREE SHIPPING (US Only)
Cart 0

FAQs

Before placing an order

  1. How much does shipping cost?

Depending on the shipping destination and the number of items that you purchase, the final shipping cost will be calculated. The correct amount of shipping fee will show up at the checkout page.

  1. Where can I find the size chart of my product?

For all sizing information, please visit here: https://customuni.com/pages/size-charts

  1. I am having issues with placing an order

We are so sorry to hear that, please contact our support for further help https://customuni.com/pages/contact-us \. We will do our best to reach out to you as soon as possible.

 

Order and Payment

  1. Can I cancel my order after I placed it? Or Can I change the size/color or type of products I ordered?

Yes, You can. You have had up to 12 hours to cancel or edit your order since the time your order was confirmed, please contact us at cs@customuni.com as soon as you change your mind.

If it is over 12 hours, it is too late for you and our Customer Support Team to cancel/edit your order. If you cancel your order, we will refund what you paid through PayPal within 5 working days

  1. I have an incorrect item in my order, what should I do?

Please contact us within 12 hours since your order was confirmed through cs@customuni.com and send us your name, order ID and the item you want to update. We are happy to change it for you

  1. What should I do if I have got a faulty order?

Please contact us with the order number and the incorrect item's name and photos. We do our best to locate it as quickly as possible and please learn more our Replacement & Refund policy: https://customuni.com/pages/replacement-refund-policy

  1. I would like to return or replace my order.

We offer a 100% quality guarantee on any items your purchased from our store and hope that you feel happy to have it. Please review our Replacement & Return policy https://customuni.com/pages/replacement-refund-policy for further details

  1. What is your currency?

All of our products are in US Dollar. If you pay foreign currency, the difference will reflect in your account.

 

Shipping and Delivery

  1. I did not get your email confirmation or a tracking link. What should I do?

Please re-check your email Spam/Junk box if any notification is missing. If you cannot find any, please contact us at cs@customuni.com

  1. I have got a missing item order. What should I do?

If an item is missing, please contact our Customer Care team with the order number and the missing item's specs. We will get back to you within 24 hours.